Support Agreement

Free Updates and Version Upgrades along with *Host Remote Connectivity 
While you are covered under the support plan, you will have access to the latest versions of your software when they become available. These versions upgrades are normally chargeable items which you will receive free while under the support plan. 

Next Day Shipping of Exchange Clock
If your clock goes down, you can rest assured knowing that with a simple phone call an exchange unit will be sent to you the next day. This no-hassle exchange eliminates the time needed to send in your unit for estimates and repairs. This exchange is limited to defects in materials or workmanship.

Unlimited Toll-Free Phone Support

Telephone Support
If you have any questions with the operation or support of your system, you will have unlimited access to a trained factory support representative via our toll-free telephone support number. If you are not covered by the support plan, these calls are billed on a per incident basis.

Extended Warranty

The support plan will extend the standard warranty that came with your product. While under warranty, or with this plan, your time clocks will be covered for free parts and labor to repair defects in materials or workmanship. Warranty is limited to defects in workmanship or material that may impair the equipment's performance. No warranty is given to normal wear items such as batteries, ribbons, cards, dot matrix printer pins and other normal wear items as determined by service facility.

No warranty is given for damages caused by external wiring indicating improper connection to power supply or line wiring, or for damages caused by spikes, power surges, brown outs, lightning, static electricity, or radio waves. Surge protectors are readily available to enhance and protect equipment performance following initial installation.

Our goal is to insure that you are satisfied with your purchase. We will give a top priority service to all warranty requests.

The foregoing obligations are in lieu of all other obligations and liabilities including negligence and all warranties, of merchantability or otherwise, expressed or implied in fact or by law, and state our entire and exclusive liability and buyer's exclusive remedy for any claim of damages in connection with the sale or furnishings of goods or parts, their design, suitability for use, installation or operation, we will in no event be liable for any special or consequential damages whatsoever, and our liability under no circumstances will exceed the contract price for the goods for which liability is claimed.

BENEFITS

You will always have the most current software features.

You will reduce the amount of down-time in the event of a damaged clock.
You'll save money on repairs that are needed beyond the standard warranty period.
You will have quick answers to problems and questions regarding your systems.

Telephone Support Number: 

(800) 433-4102

Telephone Support Hours: 8:00 a.m. to 6:00 p.m. ET, Monday - Friday