Policies

Please Read Our Policy before ordering!!

ALL RETURNED ITEMS REQUIRE AN RMA NUMBER

At Reliable Time, our goal is to offer our customers the best commercial grade equipment available, at the prices that make our products the Best Value found anywhere! Our professional staff is available to review your requirements before you order.

In the event that your needs change, or you did not understand the features of equipment that was purchased, we will make every effort to satisfy your requirements.

Prior to returning any purchased item, you are requested to contact our Service Center with details of your request. All returned items purchased within thirty (30) days may be eligible for refund, less 20% of the original purchase price, excluding shipping. All items must be complete and returned in resale condition, and in original packaging. Refund may be reduced if the items are not returned with original contents and original shipping containers.

Return Authorization:
Any equipment received without our Return Material Authorization (RMA) Number indicated on the shipping label will not be accepted.

Non-Returnable Items
The following items are not eligible for return or refund. Please do not order these items if you are unfamiliar with installation or their application:

Electronic peripherals, cables
Custom Cabling

Special ordered equipment or supplies
Software

TERMS & CONDITIONS OF SALE

ALL SYSTEM AND PRODUCT SALES ARE SUBJECT TO THE FOLLOWING TERMS:

Software is not Returnable

No Special Orders are Returnable.

No Approved Returns can be Accepted without an RMA Number

For all approved return items, we will credit back to your credit card or send you a refund check within 10 days of returning items to us as per our guidelines.

Order Shipping and Delivery Time

We ship via UPS. Ground UPS typically delivers within 5-6 business days of shipment, throughout the contiguous (48) United States. We make every effort to ship your order in a timely manner. Some products may be temporarily out of stock. Also, some orders may be dropped shipped to you from the manufacturer.

Orders do not always ship out the very same date as the order was placed...order retrieval and processing times will vary according to volume and product availability. If Expedited Shipping (i.e. UPS Next Day, UPS Second Day or UPS 3 Day Select) is requested it will apply to the day the order is filled, not the date the order was placed.

Order Status / Order Tracking

We know that you are anxious to receive your order. Once your order is placed... you may use the Order Tracking feature of this web site for the Status of your Order.

Return Policy Amended 01/01/06